Refund policy

REFUND POLICY 
Thanks for shopping with Mindzai!

All of products sold by Mindzai are final sale except for defective items. 
However, there are times when things can go wrong and you end up with a defective product or a missing part. We want you to be happy and so have a fair defective return policy.

Marketplace Items sold by various sellers are final sale except for defective items. 
However, there are times when things can go wrong and you end up with a defective product or a missing part. We want you to be happy and so have a fair defective return policy. 

Any defective return requests made after THREE (3) DAYS will NOT be accepted. NOTE: All returns MUST include original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you.

Blind box toy collectibles are final but if you open the box and find a defective product, send it back to us and we'll help you get a new blindbox but we cannot guarantee you will receive the same toy. 
In the rare case of a defective product send it back to us within three (3) days of product delivery and we'll be sure to exchange it for you. If you damaged the toy we are sorry but we can't accept the return. In addition, we are not liable for damages that may have occurred to products during shipping.

Preorder products are paid in full and if purchased with other in-stock items the entire order will be shipped when the preordered item arrives into our warehouse. If you need us to ship it out first, please contact us and we can arrange for an additional shipping fee.